WARRANTY POLICY
All Warxsaber custom sabers has a limited warranty which covers any failures or damages caused by workmanship or manufacturing defects, for a period of 1 year from the order completion date. This warranty does not cover any failures or damages due to acts of God, accident, misuse, abuse, negligence, improper handling, modifications, or normal wear and tear. Improper maintenance or attempted repair by any party other than Warxsaber or its designated representatives will void this warranty. Should you ever encounter an issue with your saber, please Contact Us
Lifetime Blade Warranty:
Warxsaber offers a lifetime warranty on all blade products (excluding the pixel blades). The warranty can be activated at any time in the event that the blade or its tip break during combat or otherwise. To activate this warranty simply do the following:
1. The customer will please send us a message using our Contact Us Page, with an explanation, photo, or video of the broken saber, and the original order #.
2. Warxsaber will send a replacement blade to the customer. The customer pays for the shipping of the new blade. Warxsaber will send an invoice for the shipping via our website.
3. The customer disposes of the broken blade.
Pixel Blade Warranty:
All Warxsaber pixel blades are not combat capable and are not intended for dueling or combat of any kind. Due to unique design elements, there is no warranty on pixel blades, including but not limited to, the Dark Blade, Viking Blade, Cutlass Blade, Samurai Blade, Belgian Blade.
Any abrupt change in direction or halting may compromise the blade just above the emitter. (At the Hilt Insert Dowel.)
The customer acknowledges this design element and accepts responsibility for any breaks or fractures related to the element*, regardless of circumstance or event.
*This excludes damage caused by the shipping carrier during shipping. Customer must report such damage within 24 hours of the delivery time listed on the carrier tracking information.
1-Year Electronics Warranty:
Warxsaber offers a 1-year warranty on the electronics for either a free repair or a replacement, depending on the damage to the saber. Warxsaber will evaluate each case individually and determine whether we will issue a free repair or a replacement saber. The process is as follows:
- The customer will please send us a message using our Contact Us Page, with an explanation, photo, or video of the broken saber, and the original order number.
- Warxsaber will evaluate and ask for the customer to send in their saber or will issue a replacement. If a repair is activated, the customer will be responsible to pay for and ship the damaged saber back to Warxsaber. Warxsaber will pay to ship it back to you after the repair is completed. If Warxsaber determines that a replacement is the right approach, then the customer will pay the shipping for the new saber and dispose of the damaged product. If the customer is outside of the 1-year warranty and desires a repair, then the customer will pay $49 for the repair and ship the saber hilt back to Warxsaber.
Warranty on Accessories:
There is no warranty on accessories. If an accessory is defective, please message us using our Contact Us page within 14 days of receipt to get it replaced. Warxsaber will pay the shipping on defective products reported within the 7-day period.